Refund policy
At Pureleaf, we want you to feel confident when purchasing furniture from us. We offer a 30-day return period for eligible purchases.
30-Day Return Period
Customers may request a return within 30 days of receiving the order.
To be eligible for a return, the item should:
- Be returned within the 30-day return period
- Be in reasonable condition
- Not have been intentionally damaged or altered
- Include the original order information when available
- Be adequately packaged for return transportation
Because furniture is a large and often heavy item, customers should contact Pureleaf before sending any furniture back. Do not ship a return to an address that has not been provided or confirmed by our customer service team.
Return Request
To request a return, please contact:
Email: hello@pureleaf.us
Please provide:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos of the product when applicable
Our customer service team will review the request and provide return instructions when the return is approved.
Damaged or Incorrect Items
If your furniture arrives damaged, defective, or different from what was ordered, please contact us promptly.
Please provide photographs showing the condition of the item and its packaging, along with your order information. We will review the situation and work with you toward an appropriate resolution.
Depending on the circumstances, a replacement, refund, or other reasonable solution may be offered.
Refunds
Once an approved return has been received and reviewed, we will process the applicable refund to the original payment method.
Refund processing time may vary depending on the payment provider or financial institution.
The time required for a refund to appear in your account is outside our direct control.
Return Shipping
For voluntary returns that are not related to a damaged, defective, or incorrect item, return transportation costs may be the customer's responsibility unless otherwise agreed by Pureleaf.
For items confirmed to have arrived damaged, defective, or incorrect, please contact us before arranging a return so that we can determine the appropriate shipping resolution.
Important Note
Because sofas and other furniture items are large products, customers should not independently arrange an unapproved return shipment. Unauthorized returns may experience delays in processing.
This return policy does not limit any rights that consumers may have under applicable law.